To prepare for its ambitious plan, a crucial element of the transformation at PIT is the new terminal, which is set to open this year. Called the most beautiful airport design in North America, the terminal is intended to capture the essence of the city, with locally sourced materials, environmentally friendly systems and innovative architecture.
“We took a user-centric approach, focusing on the needs of passengers, partners and staff,” [Cassotis] explains. “A key focus of our service design is on addressing issues when things go wrong. We strive to take care of people, regardless of whether it’s our fault or not.”
Read more at Business Traveler.
Originally published: May 1, 2025
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