When the new terminal at Pittsburgh International Airport opens, travelers should experience lower wait times at baggage claim and less hassle in the TSA line. Airport officials are also hoping to reduce another aspect of travel: The stress.
“We’re trying to create a sense of calm and relieve stress,” says Siri Betts-Sonstegard, senior vice president of experience and design for the Allegheny County Airport Authority. “We’re trying to reduce stressors and stimuli as much as possible. We can’t be a completely quiet airport, but we’re trying to reduce, [for example,] sound coming out of speakers — we put that into our concession agreements … We’re really creating a sense of calm, because we know [that] travel can be difficult.”
Read more at Pittsburgh Magazine.
Originally published: July 23, 2025
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