Pittsburgh International Airport (PIT) is introducing a new self-service lost and found tool designed to give travellers more control, clarity, and convenience when recovering misplaced items. The digital tool is part of PIT’s broader ‘We Got You’ initiative, which delivers services that support passengers and staff during unexpected moments. In the past, passengers had to call or email the Information Desk during business hours to report lost items. Now, they can submit a claim, check its status in real-time, and receive automated updates 24/7 from any device by visiting the lost and found webpage.
“We understand how stressful it can be to lose something while travelling, and our goal is to make the recovery process as easy as possible,” said Elise Gomez, Manager, Customer Experience, Allegheny County Airport Authority. “This new software ensures that passengers can quickly and easily connect with our team, helping us reunite more people with their lost belongings.” This solution is the result of extensive research with passengers and staff conducted by PIT’s Experience and Design team. The system reflects the airport’s commitment to creating world-class services that address actual needs and building tools that restore confidence during travel disruptions.
Read more at Future Travel Experience.
Originally published: August 19, 2025
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