Passengers who lose items while traveling through Pittsburgh International Airport (PIT) will now be able to file a claim for their belongings from anywhere in the world thanks to a new self-service lost and found system. The digital tool, which was launched on August 11, enables passengers to submit a claim, check its status in real time and receive automated updates 24/7 from any device by visiting the lost and found webpage. Previously, passengers had to call or email the information desk during business hours to report lost items.
“We understand how stressful it can be to lose something while traveling and our goal is to make the recovery process as easy as possible,” said Elise Gomez, customer experience manager at Allegheny County Airport Authority which operates PIT. “This new software ensures that passengers can quickly and easily connect with our team, helping us reunite more people with their lost belongings.”
Read more at Passenger Terminal World.
Originally published: August 14, 2025
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